On-Ground Conversation Intelligence

Capture the conversations
your sales team usually loses

OmniFetch captures face-to-face customer conversations in real-world sales environments and turns them into lead intelligence, automated follow-up, rep performance insights, and management visibility.

Built for high-value on-ground environments like expos and dealerships.

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The challenge your team faces today
0%
Conversations Lost
of on-ground sales interactions vanish with no record, no signal, no follow-up
0h+
Average Follow-up Delay
the window when a warm lead goes cold - before a competitor calls first
0×
More Leads, Same Footfall
recovered from conversations that would have walked out the door untracked
Zero
Manager Visibility Today
of what reps actually say to customers - OmniFetch changes that completely
↓ Response Time
2 min
from conversation end to first follow-up sent
↑ Capture Rate
100%
of conversations captured, scored and structured
↑ Lead Volume
3×
more structured leads from the same footfall
↑ Rep Insight
5-axis
rep scorecard generated automatically per interaction
The Problem

The On-Ground Data Gap

Most enterprises invest heavily in physical sales environments - expos, showrooms, activations. But the conversations that happen there are never captured, never structured, never acted upon.

Your best leads are walking out
the door - untracked.

A salesperson spends 20 minutes with a high-intent customer at a dealership or expo booth. The conversation covers budget, timeline, preferred model, and competing options. Then the customer leaves.

What's left? A business card at best. Maybe a sticky note. The rep remembers fragments. The manager knows nothing. The follow-up happens two days later - or never.

OmniFetch captures that 20-minute conversation and turns it into a structured lead profile, an automated follow-up, and a rep performance insight - in under 2 minutes.

~70%
Conversations never captured
Walk-ins, booth visits, showroom tours - gone with no record.
48h+
Average follow-up delay
Leads go cold. Competitors move faster. Revenue leaks silently.
Zero
Manager visibility on-ground
Coaching is guesswork. No data on what reps say or how they perform.
Blind
Pipeline from physical events
No ROI visibility on events. Investment decisions made without data.
How It Works

One continuous intelligence loop

From a field rep pressing record to a manager reading insights in the dashboard - six steps, fully automated.

Step 01 · Capture
The rep hits record. That's it.
During any face-to-face customer interaction - at a dealership showroom, expo booth, or activation - the field rep opens the OmniFetch mobile app and starts a recording. No special setup, no typing during the conversation. Just a natural interaction, fully captured.
Noise-filtered mobile mic
Works offline, syncs later
Multi-language support
Step 02 · Transcription
Every word, every speaker, identified.
The audio is automatically transcribed with speaker diarisation - separating the rep's voice from the customer's. Background noise, accents, and overlapping voices are handled gracefully, producing a clean, timestamped transcript.
Speaker diarisation
Noise cancellation
Timestamped segments
Step 03 · AI Reasoning
Signals you'd never find in a transcript alone.
An LLM reasoning engine analyses the full conversation - not just keywords. It extracts buying intent, financial signals, objections, competitor mentions, psychographic cues, and BANT indicators. It understands what the customer actually meant.
Buying signal detection
Objection mapping
Competitor intelligence
BANT scoring
Step 04 · Lead Creation
A complete lead profile - built automatically.
From the AI analysis, a structured lead profile is created in seconds: customer name, contact, interest level, temperature score, purchase probability, budget range, preferred models, and recommended next steps. All from a single conversation.
0–100 purchase probability
Hot / warm / cold scoring
Recommended next steps
Step 05 · Engagement
Follow-up sent before the customer reaches their car.
Automated, personalised follow-up messages are drafted and dispatched - tailored to what the customer specifically discussed. WhatsApp messages, email summaries, model brochures, and rep action items - all sent within minutes, not days.
AI-drafted WhatsApp
Personalised brochure links
Rep action item alerts
Step 06 · Intelligence
Every manager question - now answerable.
The manager dashboard aggregates everything: lead pipelines, rep performance scores, conversation trends, competitor mentions, and strategic AI insights. Managers can also chat with the AI to query their entire conversation database in plain English.
Live lead pipeline
Rep scorecards
AI strategy chat
Platform

From capture to revenue action

Five integrated modules - each built for a specific job, all connected into one intelligence loop. Hover to explore.

Capture
Never lose a revenue-relevant conversation again. One tap to record, everything else is automatic.
Mobile mic capture, any environment
Face-to-face interaction logging
Structured lead extraction
Buying signal detection
Multi-language transcription
Works offline
Engage
Intent-driven follow-up at scale. Every lead gets a personalised message before they go cold.
AI-drafted WhatsApp follow-ups
Brochure and content sharing
Instant response workflows
Personalised at scale
Rep action item alerts
< 2 min delivery
Strategize
Chat with your entire conversation history. Ask questions, get answers, uncover patterns.
AI strategy chat interface
Competitor intelligence extraction
Trend analysis across events
Semantic search over all leads
Natural language queries
RAG-powered
Optimize
Data-driven rep coaching, not gut feel. Know exactly who's performing and where they need help.
Rep scoring across 5 dimensions
SOP adherence tracking
Engagement quality insights
Board & rep performance reports
Coaching highlight alerts
5-axis scorecard
Sense
Monitor the customer voice beyond your walls. Reviews, sentiment, service quality - all in one view.
Customer review aggregation
Sentiment trend analysis
Service quality visibility
Campaign-level feedback tracking
Reputation alerts
Multi-source
Sectors

Sectors we are built for

Where conversations drive revenue but have never been captured before. Click to explore how OmniFetch fits your industry.

Expos & Exhibitions
Every booth visitor is a potential customer. OmniFetch turns fleeting booth conversations into structured lead intelligence, automated follow-ups, and measurable event ROI - in real time.
Lead Intelligence Booth Analytics Rep Scoring Pipeline Visibility AI Follow-Up
Explore use case
Automotive Dealerships
Every showroom walk-in deserves a structured follow-up. OmniFetch captures the full customer conversation, scores their intent, and sends a personalised follow-up - before they reach another dealership.
Walk-in Capture Intent Scoring Rep Performance Follow-up Automation Management Reports
Explore use case
Why OmniFetch

Built for revenue intelligence
— not just transcription

Generic AI tools capture words. OmniFetch captures intent, structures it, and turns it into revenue action.

Capability
Generic AI Tools
OmniFetch Recommended
Core Output
Meeting notes & transcripts
Revenue intelligence & lead profiles
Buyer Signals
Static text, no interpretation
Buying signal & intent detection
Team Visibility
Individual productivity only
Team & rep performance scoring
Follow-up Actions
No workflow automation
Automated AI follow-up workflows
Rep Analytics
No coaching intelligence
5-dimension rep scorecard + insights
Environment
Built for online meetings
Built for on-ground field environments
Enterprise Trust

Built for enterprise environments

OmniFetch is designed from the ground up for security-conscious enterprise deployments - private, governed, and integration-ready.

Secure Cloud Architecture
Encrypted at rest and in transit. Isolated tenant environments. No cross-customer data exposure.
Role-Based Access Control
Granular permissions across super-admin, brand admin, manager, and rep roles. Least-privilege by design.
API-First Integrations
Connect to your existing CRM, marketing automation, or business intelligence stack with clean REST APIs.
Isolated Knowledge Retrieval
Vector search and RAG pipelines are fully isolated per dealership. Your data never trains shared models.
Privacy-First Architecture
Conversation data is processed and stored with full governance controls. Retention and deletion policies are configurable.
Governance-Aligned Design
Audit trails, access logs, and policy controls designed to meet enterprise compliance requirements.
Get in Touch

Book a demo or start a conversation

Tell us about your organisation and we'll get back to you within one business day.

Response within 1 business day
We personally respond to every enquiry - no automated queues.
Structured pilot programme
We run time-bound pilots to prove value before full deployment - no long commitments upfront.
Built for enterprise teams
Multi-dealership networks, brand admins, field ops - OmniFetch scales with your organisation.
Try the live dashboard now
Live Dashboard Demo
Real conversations, real leads - see OmniFetch in action
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